Contact & FAQs
From our ingredients to our ethics, we love to answer your questions about Galaxy® products
What would you like to know?
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Is there a Consumer Offer on Galaxy chocolates? What is the offer about? Can you please share more details?
Yes, there is a Consumer offer on-pack of Galaxy Smooth Milk, Fruit & Nut, and Cookie crumble Bar worth Rs. 90. On successful participation, consumer to get assured cashback of Rs 90. For detailed T&C please visit https://www.galaxychocolate.co.in/terms-conditions(open in new tab)
Is this promotion available on all packs of Galaxy Chocolates?
No, this promotion is only applicable on the specially marked promo packs of
Galaxy Smooth Milk Rs. 90 Chocolate Bar
Galaxy Fruit & Nut Rs. 90 Chocolate Bar
Galaxy Cookie crumble Rs. 90 Chocolate Bar
This will be applicable only on the packs, which have the promotion communication on pack and not applicable for the stocks which do not have promotion communication on the front of pack as stocks may be available without this offer.
What is the promotion period?
Program period starts on 01.01.2024 & ends on 15.09.2024.
What is the process of availing of this offer?
On purchase of Galaxy promo pack, look for the 12-digit alphanumeric Unique Code printed inside.
Scan the QR Code given or visit https://www.galaxychocolate.co.in/cashback to enter Unique Code, Name, Mobile No, Email ID and then select your preferred mode of cashback (UPI/NEFT). Enter the further details and submit.
You will get an OTP for authentication and submit to complete the process. Cashback will be credited in your chosen mode of payment within 24 – 48 Business Hours.
How many times I can avail with single mobile number?
A consumer can participate once per mobile number during program period. For detailed T&C please visit https://www.galaxychocolate.co.in/terms-conditions(open in new tab)
Is the promotion valid throughout India?
Yes. Promotion is valid throughout India.
Can I participate in the promotion on Weekends or public holidays?
Yes. You can participate in the promotion using the unique codes on weekends and public holidays during the promotion period from 01/01/2024 - 31/08/2024.
If I am not able to find the participation code on pack, what should I do? OR if I have a query on the promotion, what should we do?
For any queries you can email us at feedback@bigcity.in(open in new tab)
I bought a promo pack of Galaxy before 01/01/2024. Am I eligible to participate in the promotion?
The promotion is only valid during the promo period from 01/01/2024 - 31/08/2024.
To whom we can escalate the case if there is a valid complaint related to this promo?
For any queries you can email us at feedback@bigcity.in(open in new tab)
Where can I find all the detailed T&C?
For detailed T&Cs, please visit - https://www.galaxychocolate.co.in/terms-conditions(open in new tab)
Is the reward transferable?
The reward is non-transferable. For detailed T&C please visit https://www.galaxychocolate.co.in/terms-conditions(open in new tab)
How long will my product stay fresh?
The shelf life of our GALAXY products is between 9 and 12 months, however the freshness depends on the storage practice.
Where can I find the ingredient information for GALAXY products?
Any ingredient added as part of the recipe, whether it is a source of allergen or not, will appear in the ingredient declaration or listing on the packaging backside. This ingredient declaration provides the latest and most accurate information.
Is GALAXY is veg or non veg, does it contains any animal fat in it?
All GALAXY chocolate products sold in India are vegetarian as per local regulations, which is depicted through the veg green dot logo on the front of all packs.
Can I buy chocolate from you directly?
We don't offer a direct delivery service but all of our products are widely stocked and should be available in a store near you.
I’m having trouble finding my favorite GALAXY products. Help!
The product is easily available in any of the retailer stores and ecom websites as well.